Yes, I would like the additional 15% off...

If you know me, you know that I love amazon.com, especially now that I'm in college. I get tons of stuff, and so on and so forth. One thing that I like is their subscribe and save discount. See, if you agree to get something on a set schedule (anywhere between 1-6 months), you get 15% off the order. And you can cancel it anytime. So it would make sense to just subscribe, and then cancel just for the discount. Anyway, thats not the point.

One of my subscribe and save items has a 15% off promotion; this is actually why I got it in the first place; there was a promotion on top of the subscription discount. So, I got the order back in October, and was happy and whatever. Now, its time to get this item (Noodles) again, but I have no option to enter the new promo code for the additional 15% off.

In addition, they apparently deducted this from a $50 credit that I had on my account, which I did not want used. 

Long story short, I just spent 45 minutes on the phone dealing with customer service, until I lost all patience and told him to cancel the order. (To top it off he canceled the subscription, and not the actual order, so I luckily caught that) He told me it was not possible to combine the discounts, and wanted to "forward my concern to the promotions department." I just wanted the discount. I'm in college, and money matters.
There were several other weird things that he said, but I have no patience to discuss them now.

amazon usually has really good customer service, and I did my best to remain calm, and clear throughout my call. See, as I learned the ins and outs of taking phone calls working at the Enrollment Service Center at Champlain, I've been able to experience first hand what it is like to essentially be a customer service agent. Now, that's not my actual job, but I handle similar things when I answer the phone. Having an irate parent on the phone screaming about missing financial aid doesn't exactly help me fix their situation any faster. I understand that computer software can be slow, or completely illogical, but in the end, if I have no idea what I am doing, I either ask for help, or transfer the call.

End Rant